Terms of Service

1. Introduction

Welcome to AddedCare Ltd. These Terms of Service ("Terms") govern your use of our care services and website. By using our services, you agree to be bound by these Terms.

2. About AddedCare

AddedCare Ltd is a professional care service provider offering live-in care, domiciliary care, and specialized care services in Birmingham and Sutton Coldfield. We are committed to providing high-quality, compassionate care to our clients.

3. Our Services

We provide the following care services:

• Live-in care services
• Domiciliary care visits
• Complex care services
• Dementia care
• End of life care
• Respite care

4. Service Agreements

All care services are provided under separate service agreements that will be discussed and agreed upon before commencement of care. These agreements will include:

• Care plan details
• Service schedules
• Payment terms
• Responsibilities of both parties

5. Payment Terms

Payment terms will be clearly outlined in your individual service agreement. We accept various payment methods and can discuss flexible payment arrangements where appropriate.

6. Client Responsibilities

Clients and their families are responsible for:

• Providing accurate information about care needs
• Maintaining a safe environment for care provision
• Timely payment of agreed fees
• Respecting the dignity and professionalism of our carers

7. Our Responsibilities

AddedCare is committed to:

• Providing qualified, trained carers
• Maintaining high standards of care
• Respecting client dignity and privacy
• Providing regular communication and updates

8. Privacy and Confidentiality

We are committed to protecting your privacy and maintaining confidentiality. All personal information is handled in accordance with our Privacy Policy and applicable data protection laws.

9. Complaints and Feedback

We welcome feedback and take complaints seriously. If you have any concerns about our services, please contact us immediately so we can address them promptly.

10. Changes to Terms

We may update these Terms from time to time. Any changes will be communicated to clients and will take effect from the date specified.

11. Contact Information

For questions about these Terms, please contact us at:

📞 Phone: 0121 238 3121
📧 Email: info@addedcare.co.uk